We hope that you will LOVE your recent purchase from WMM. If you are in any way unsatisfied with your purchase, we offer a 30 day Return Policy. To see if you qualify, please read the criteria below.
Do I qualify for a return?
WMM is happy to accept returns 30 days from invoice.
Any products with direct printing, labels or custom formulation do not qualify for returns.
Please make sure that to qualify for a return, you tick off the following steps:
1. Contact WMM at email@example.com notifying your intention to return your item or your order.
2. Confirm that the item is unopened, not damaged, and therefore in a saleable condition.
3. Once WMM confirms your return, please send it back to us
(Please note: shipping is at the customers expense).
4. Make sure to send us a tracking number, we cannot assist with untracked returns that go missing.
5. When we receive the item/order back and confirm its condition, we will provide you a refund or store credit to the value of the items returned. There will be a small charge of $10 deducted from any refund as a re-stocking fee.
What if my product arrives damaged, is different to what I ordered, or is faulty?
At WMM we strive to provide high quality products - however there will always be instances beyond our control where products will be faulty, become damaged in transit, or accidentally mixed up with another item in the warehouse.
In the event that this has occurred, we will always offer a refund or store credit for the affected items. Please follow the steps below:
1. Please take a photo of the affected item/s
2. Contact WMM at firstname.lastname@example.org notifying your intention to return your products and we will work together to get the best resolution for you.
What if my product never arrived, or my package arrived but was missing an item/s?
Your items are picked, packed, and then sent out to you through various couriers. We endeavour to have your package arrive to you as quickly as possible, and in perfect condition. Please allow up to 7 business days for delivery – Australia is a large country and the farther regions may occasionally take a little longer.
However there is always an element of human error. We understand that on the rare occasion packages get lost in transit, or incorrect items are accidentally sent out in an order.
If you believe your order may be missing, please send us an email at email@example.com and one of our customer service team members will respond as soon as possible, as they begin to investigate the whereabouts of your order. If the order has been lost in transit, we will always offer the option to re-send the order, or offer you a full refund or store credit.
If you believe you have been sent an incorrect item, or that an item was missed from your order – please send us an email at firstname.lastname@example.org
Missing/incorrect items will be resolved through the offer of a refund, replacement or store credit to the value of that item.
Please note – we will often require a photo of the incorrect items received, in order to clearly identify the mistake from our end.